FAQ: Carpet Cleaning

How long will it take to clean my carpet?
On average, it will take approximately 20 minutes per room. This amount of time can vary greatly depending on the amount of furniture to be moved, how soiled the carpet is, and any necessary spot removal treatments. 

Will water ruin my carpet?
Water can damage carpet if it is not properly removed or if it’s overused. However, Chem-Dry Carpet Tech only uses 1/10 the amount of water/moisture that steam cleaning companies and shampooers use. Also, Hot Water Extraction is the method of carpet cleaning that most manufacturers recommend. 

How long will it take for my carpet to dry completely?
Drying time depends on humidity levels, airflow to the room(s) cleaned, and the type of carpet. In general, turning on your air conditioning or fans will help accelerate dry times. While it typically takes 1-2 hours for the carpet to dry, you can walk on it as soon as we are finished (just remember to remove street shoes first to avoid re-soiling). Sometimes carpets can take longer to dry for various reasons. 

Will my carpets re-soil quickly after the cleaning is finished?
We use an all natural, biodegradable carpet and upholstery cleaning solution so that no sticky or filmy residues are left behind. The problem results from residues being left in the carpet which attract dirt. 

How long do I have to wait to use the carpets?
Carpets can be walked on with clean bare feet or clean socks immediately after the cleaning. We do recommend as little activity on the carpet as possible to avoid re-soiling or mishaps. Also, be careful walking from carpet to hard surfaces as it can be very slippery when carpets are wet or damp. 

Will your chemicals harm my pets or kids?
No. Chem-Dry Carpet Tech uses an all natural, Green Certified cleaning product as a core cleaner. This upholstery & carpet cleaner is called The Natural and is on the F.D.A.’s G.R.A.S. list. 

Why do your prices vary from other carpet cleaners?
When comparing prices, asking lots of questions is a great way to start. Our prices include treating spots and moving furniture. Also, we never sub-contract, so our technicians are always background checked, drug tested and properly trained Chem-Dry Carpet Tech employees. We always stand behind our work. 

Do you move furniture?
Our professional technicians will move sofas, love seats, chairs and tables. 

Do I have to be home while the carpets are being cleaned?
It is not necessary that you be home while your carpet is cleaned because we are thoroughly trained professionals you can trust. In order to provide the best possible service, we do recommend that someone be home before we begin cleaning to discuss any specific needs or areas of concern regarding the care of your carpet. 

What should I do if spots reappear?
Call us at 1-877-885-5522. We offer a 30 day guarantee. If spots reappear, so do we. We are more than happy to reservice your carpet at no charge. Reservicing must be done once within 30 days of your original appointment date. 

Do you charge per room?
No, since rooms vary in size, we find that it is more fair to charge by size (i.e. square footage). 

Do you measure open areas only?
No, our prices are based on wall to wall measurements. We expect 70% of the carpet area to be cleaned. We do, however, move most furniture at no additional cost. This allows us to clean as much carpet as possible. 

Will the price change upon arrival?
Our estimates over the phone are just our way of giving our clients an approximate cost based on the information the client provides us. Therefore, we like to provide our customers with free in-home estimates since an accurate and firm quote can only be given once our technicians have had the opportunity to assess the condition of the carpets and measure the areas to be cleaned. 

What should I do to prepare?
Our two men crews pre-vacuum, pre-spot, and move most furniture. All we suggest is moving any delicate pieces out of the way prior to our arrival. 

Do you take care of pet accidents?
Yes, with Chem-Dry Carpet Tech’s revolutionary Pet Urine Removal Treatment, the P.U.R.T.®, your most severe urine damaged areas can be saved. P.U.R.T.® is an innovative new product specially formulated to stop the smell at its source instead of only covering it up, eliminating the odor forever. 

Can you remove certain stains?
Yes, in addition to our signature carpet cleaning process, Chem-Dry Carpet Tech uses Specialty Stain Removal services so that even the toughest stains do not stand a chance. No matter what type of stain you may have, we can most likely are able to remove it. 

How frequently should I get my carpets cleaned?
Carpets should be cleaned when they are dirty. Homes with pets or kids should be cleaned every six months and homes with adults only should be cleaned at least once a year. In addition, carpets should be vacuumed at least once a week. 

FAQ: Upholstery Cleaning

Why should I have my upholstered furniture professionally cleaned?
In homes that have carpet, up to 80% of the dust and dirt brought into the home can end up in your carpeting, furniture and other upholstered fabrics. It is highly recommended that upholstery be cleaned regularly. Two reasons why it’s important to clean upholstery are to prevent damage and to ensure longevity. 

How often do upholstery manufacturers recommend to clean furniture items?
Manufacturers recommend professional upholstery cleanings every 24-48 months. Sometimes professional cleanings are required more frequently depending on the amount of use. 

How does Chem-Dry Carpet Tech clean upholstery?
Our core cleaner, The Natural, is applied with low pressure. The carbonated cleaning bubbles lift dirt, soil, airborne allergens and spots. Then, we use hot carbonated extraction to remove the cleaning solution, dirt, soil and airborne contaminants. 

Do you clean mattresses?
Yes, we do clean mattresses. We can also apply an anti-allergen for those who are more prone to allergies. 

Do you clean microfiber upholstery?
Yes, we do fantastic work on microfiber upholstery. It is one of our favorite types of fabric because Chem-Dry Carpet Tech’s patented solution is able to get out soil other cleaning processes leave behind. 

Do you offer protection or stain guard?
Yes, after the upholstery cleaning you can have the furniture stain guarded with Chem-Dry’s Protectant. 

How long does it take for furniture to dry?
Most cases within just a couple of hours. Sometimes, not often, drying may take a night, depending on the fabric and soil condition. 

FAQ: Tile and Grout Cleaning

How often should I clean my tile and grout?
As with carpet, many factors must be considered when determining the frequency of cleaning. Foot traffic, children, pets, and routine floor maintenance will affect how often you need to have your tile & grout cleaned. 

Does your tile special include clean and seal?
Yes, our expert technicians will clean and seal your stone, tile, and grout to bring the shine back to your stone and tile and ensure that it stays cleaner longer. 

Why should I have my tile and grout cleaned?
Just like carpet, dirt builds up over time dulling your tile’s appearance and discoloring your grout. A thorough, professional tile & grout cleaning is the only way to remove the deep-down dirt. 

Why should I have my grout lines sealed?
Grout is a porous material that absorbs soil and spills, just like carpet. Having a sealant applied will help create a protective barrier, giving you more time to clean up dirt and liquid spills before they soak into the grout. The type of sealant you choose will determine the degree of stain resistance. 

FAQ: General

What type of payment do you take?
We take cash, check, and all major credit cards. 

Are your cleaning products safe for the environment?
The Chem-Dry Carpet Tech process is a green certified deep cleaning and patented carbonated cleaning solution that is mostly all natural in content. It is 100% hypoallergenic and non-toxic. 

Is there a soapy residue left after the cleaning?
The Chem-Dry Carpet Tech process contains no soap, shampoo or sticky residue that can cause quick re-soiling. 

What kind of chemicals do you use?
Chem-Dry Carpet Tech uses an advanced Green carbonation solution, The Natural®, which the FDA has placed on the Generally Recognized as Safe (G.R.A.S.) list. 

FAQ: Leather Cleaning

Why should I have my leather cleaned?
Like any skin, leather needs regular care to retain its moisture and softness. Most store-bought leather cleaners and conditioners provide immediate relief but end up causing long-term damage. Professional products applied by professional technicians will keep your leather looking and feeling great for a long time. 

Do manufacturers recommend professional leather cleanings? And if so, how often?
Yes, manufacturers recommend cleaning every 6–12 months 

What can I expect from a professional leather cleaning by Chem-Dry Carpet Tech?
Our professional cleaning removes soil but it cannot correct the damage that soil has already caused. We can offer you a free demo that will help you understand the potential outcome of the cleaning, all at no cost to you. In extreme cases, some leather may need restoration in addition to cleaning. 

How do I go about getting my leather furniture cleaned?
Call Chem-Dry of Stratford at 630-562-3930 so that our professional and friendly customer service representatives can set up an appointment for your leather cleaning needs.